X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml@lancaironline.net Date: Wed, 24 Oct 2012 12:29:42 -0400 Message-ID: X-Original-Return-Path: Received: from mail-ia0-f180.google.com ([209.85.210.180] verified) by logan.com (CommuniGate Pro SMTP 6.0c2) with ESMTPS id 5839224 for lml@lancaironline.net; Tue, 23 Oct 2012 18:29:07 -0400 Received-SPF: pass receiver=logan.com; client-ip=209.85.210.180; envelope-from=g.weeks550@gmail.com Received: by mail-ia0-f180.google.com with SMTP id f6so3018106iag.25 for ; Tue, 23 Oct 2012 15:28:32 -0700 (PDT) MIME-Version: 1.0 Received: by 10.50.150.144 with SMTP id ui16mr539101igb.68.1351031312521; Tue, 23 Oct 2012 15:28:32 -0700 (PDT) Received: by 10.64.45.10 with HTTP; Tue, 23 Oct 2012 15:28:32 -0700 (PDT) In-Reply-To: References: X-Original-Date: Wed, 24 Oct 2012 09:28:32 +1100 X-Original-Message-ID: Subject: Re: [LML] Evo Blog From: Gary Weeks X-Original-To: Lancair Mailing List Content-Type: multipart/alternative; boundary=f46d04339d44769bdd04ccc17d04 --f46d04339d44769bdd04ccc17d04 Content-Type: text/plain; charset=windows-1252 Content-Transfer-Encoding: quoted-printable Hi All, A bit of a thread shift away from the Evolution but I was wondering if Doug or anyone at Lancair does a peridic newsletter for Legacy owners. If not why not? Regards Gary Weeks Legacy L2K-205 On Wed, Oct 24, 2012 at 7:59 AM, Lisa Williams wrote: > Recently there has been some discussion regarding a few Evolution issues > and the idea of setting up a =93blog=94 to discuss such issues. I found i= t > amusing that I was reading what is, essentially, a blog, discussing the > idea of setting up a blog, in order to discuss the issue under discussion= . > Speaking for Lancair, we encourage the discussion of concerns and having > the ability to answer questions or correct what, in our view, may be > misconceptions. **** > > ** ** > > Specifically addressing the postings by Dr. Katz regarding his door and > the subsequent list of cautions and concerns by Jeff Edwards, I=92d like > contribute a few comments. After the prototype( 927LE), Andy Cruce=92s wa= s > the first customer built kit to fly, The late Louis St. Martin=92s was th= e > second, Jeff=92s aircraft was the third Evo to fly and Dr. Katz was the > fourth. A great deal of small (and some large) improvements have been ma= de > to the kit between those and the currently-being-built kit number 47. I > believe each of these early owners had built Lancairs before, understood > the kit concept, and understood that there were still some things to be > learned during real-world flying. At various times after these aircraft > flew, issues arose and were addressed as quickly as possible. The first > time anything happens it is an occurrence, but as Jeff pointed out to me, > more than that can indicate a trend. We watched and reacted to issues tha= t > became trends. In some cases, like the shortfall in expected landing gear > fatigue life, we made pre-emptory changes and provided new, re-designed > parts before there were any failures in the customer fleet at no cost to > all owners. Door structure and latch mechanisms have been re-designed and > strengthened, the method of affixing the windows improved three times, > hydraulic cylinders upgraded, avionics improved, and general structural > changes made to improve durability. It is one of the great advantages of > Experimental Category that we can act immediately with necessary changes > without the bureaucracy=92s delays. My point here is that when a problem = is > discussed, there should not be an assumption the issue was not dealt with > or that the underlying cause still exists. We constantly make improvement= s > in the kit parts, build-ability, and general design.**** > > ** ** > > All Evolution owners should be receiving my periodic newsletters and thes= e > sometimes highlight these changes. In progress is the next issue, which > contains a breakdown of kit serial number milestones on the window mount > and door improvements, as well as comments on the 2 recent nose gear > incidents.**** > > We are always available to answer questions and concerns. Of course, the > answers are not always what one might wish to hear, but they will always = be > honest. The suggestion that we do not care about or are ignoring a proble= m > is ridiculous. No company can thrive with unhappy customers, but I assure > you, even one unhappy one in a pool of fifty is one too many.**** > > ** ** > > ** ** > > Doug Meyer**** > > Director, Marketing and Sales**** > > Lancair International**** > > 541-923-2244 x 120**** > > 541-390-7024 (cell)**** > > ** ** > --f46d04339d44769bdd04ccc17d04 Content-Type: text/html; charset=windows-1252 Content-Transfer-Encoding: quoted-printable
Hi All,
=A0
A bit of a thread shift away from the = Evolution but I was wondering if Doug or anyone at Lancair does a peridic n= ewsletter for Legacy owners.
=A0
If not why not?
<= div> =A0
Regards
=A0
Gary Weeks
=A0
Legacy L2K-205

On Wed, Oct 24= , 2012 at 7:59 AM, Lisa Williams <lisaw@lancair.com> wrote:<= br>
Recently there has been some discussion regarding a few Evolution issues an= d the idea of setting up a =93blog=94 to discuss such issues. I found it am= using that I was reading what is, essentially, a blog, discussing the idea = of setting up a blog, in order to discuss the issue under discussion. Speak= ing for Lancair, we encourage the discussion of concerns and having the abi= lity to answer questions or correct what, in our view, may be misconception= s.

=A0

=A0Specifically addressing the postings by Dr.= Katz regarding his door and the subsequent list of cautions and concerns b= y Jeff Edwards, I=92d like contribute a few comments. After the prototype( = 927LE), Andy Cruce=92s was the first customer built kit to fly, The late Lo= uis St. Martin=92s was the second,=A0 Jeff=92s aircraft was the third Evo t= o fly and Dr. Katz was the fourth.=A0 A great deal of small (and some large= ) improvements have been made to the kit between those and the currently-be= ing-built kit number 47. I believe each of these early owners had built Lan= cairs before, understood the kit concept, and understood that there were st= ill some things to be learned during real-world flying. At various times af= ter these aircraft flew, issues arose and were addressed as quickly as poss= ible. The first time anything happens it is an occurrence, but as Jeff poin= ted out to me, more than that can indicate a trend. We watched and reacted = to issues that became trends. In some cases, like the shortfall in expected= landing gear fatigue life, we made pre-emptory changes and provided new, r= e-designed parts before there were any failures in the customer fleet at no= cost to all owners. Door structure and latch mechanisms have been re-desig= ned and strengthened, the method of affixing the windows improved three tim= es, hydraulic cylinders upgraded, avionics improved, and general structural= changes made to improve durability. It is one of the great advantages of E= xperimental Category that we can act immediately with necessary changes wit= hout the bureaucracy=92s delays. My point here is that when a problem is di= scussed, there should not be an assumption the issue was not dealt with or = that the underlying cause still exists. We constantly make improvements in = the kit parts, build-ability, and general design.

=A0

All Evolution owners should be receiving my pe= riodic newsletters and these sometimes highlight these changes. In progress= is the next issue, which contains a breakdown of kit serial number milesto= nes on the window mount and door improvements, as well as comments on the 2= recent nose gear incidents.

We are always available to answer questions and conc= erns. Of course, the answers are not always what one might wish to hear, bu= t they will always be honest. The suggestion that we do not care about or a= re ignoring a problem is ridiculous. No company can thrive with unhappy cus= tomers, but I assure you, even one unhappy one in a pool of fifty is one to= o many.

=A0

= =A0

Doug Meyer

Director, Marketing and Sales

Lancair International

541-923-2244 x 120

541-390-7024 (cell)

=A0

=
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