X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml@lancaironline.net Date: Wed, 24 Oct 2012 12:29:34 -0400 Message-ID: X-Original-Return-Path: Received: from imr-da04.mx.aol.com ([205.188.105.146] verified) by logan.com (CommuniGate Pro SMTP 6.0c2) with ESMTP id 5839288 for lml@lancaironline.net; Tue, 23 Oct 2012 20:37:41 -0400 Received-SPF: pass receiver=logan.com; client-ip=205.188.105.146; envelope-from=vtailjeff@aol.com Received: from mtaout-db06.r1000.mx.aol.com (mtaout-db06.r1000.mx.aol.com [172.29.51.198]) by imr-da04.mx.aol.com (8.14.1/8.14.1) with ESMTP id q9O0aw70015941 for ; Tue, 23 Oct 2012 20:36:58 -0400 Received: from [192.168.1.119] (24-107-65-42.dhcp.stls.mo.charter.com [24.107.65.42]) (using TLSv1 with cipher AES128-SHA (128/128 bits)) (No client certificate requested) by mtaout-db06.r1000.mx.aol.com (MUA/Third Party Client Interface) with ESMTPSA id 8F281E0000DE; Tue, 23 Oct 2012 20:36:57 -0400 (EDT) References: In-Reply-To: Mime-Version: 1.0 (1.0) Content-Type: multipart/alternative; boundary=Apple-Mail-94E9C993-8C59-4EA2-85DD-9BDDAF8CE09B X-Original-Message-Id: <0D4A59C5-BD69-46F7-811D-F981C78B039B@aol.com> Content-Transfer-Encoding: 7bit X-Mailer: iPad Mail (9B206) From: vtailjeff@aol.com Subject: Re: [LML] Evo Blog X-Original-Date: Tue, 23 Oct 2012 19:37:00 -0500 X-Original-To: Lancair Mailing List x-aol-global-disposition: G X-AOL-SCOLL-SCORE: 0:2:480210688:93952408 X-AOL-SCOLL-URL_COUNT: 0 x-aol-sid: 3039ac1d33c6508738293f1c X-AOL-IP: 24.107.65.42 --Apple-Mail-94E9C993-8C59-4EA2-85DD-9BDDAF8CE09B Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Actually, I was the second customer to fly. ;) Jeff Sent from my iPad On Oct 23, 2012, at 3:59 PM, "Lisa Williams" wrote: > Recently there has been some discussion regarding a few Evolution issues a= nd the idea of setting up a =E2=80=9Cblog=E2=80=9D to discuss such issues. I= found it amusing that I was reading what is, essentially, a blog, discussin= g the idea of setting up a blog, in order to discuss the issue under discuss= ion. Speaking for Lancair, we encourage the discussion of concerns and havin= g the ability to answer questions or correct what, in our view, may be misco= nceptions. > =20 > Specifically addressing the postings by Dr. Katz regarding his door and t= he subsequent list of cautions and concerns by Jeff Edwards, I=E2=80=99d lik= e contribute a few comments. After the prototype( 927LE), Andy Cruce=E2=80=99= s was the first customer built kit to fly, The late Louis St. Martin=E2=80=99= s was the second, Jeff=E2=80=99s aircraft was the third Evo to fly and Dr. K= atz was the fourth. A great deal of small (and some large) improvements hav= e been made to the kit between those and the currently-being-built kit numbe= r 47. I believe each of these early owners had built Lancairs before, unders= tood the kit concept, and understood that there were still some things to be= learned during real-world flying. At various times after these aircraft fle= w, issues arose and were addressed as quickly as possible. The first time an= ything happens it is an occurrence, but as Jeff pointed out to me, more than= that can indicate a trend. We watched and reacted to issues that became tre= nds. In some cases, like the shortfall in expected landing gear fatigue life= , we made pre-emptory changes and provided new, re-designed parts before the= re were any failures in the customer fleet at no cost to all owners. Door st= ructure and latch mechanisms have been re-designed and strengthened, the met= hod of affixing the windows improved three times, hydraulic cylinders upgrad= ed, avionics improved, and general structural changes made to improve durabi= lity. It is one of the great advantages of Experimental Category that we can= act immediately with necessary changes without the bureaucracy=E2=80=99s de= lays. My point here is that when a problem is discussed, there should not be= an assumption the issue was not dealt with or that the underlying cause sti= ll exists. We constantly make improvements in the kit parts, build-ability, a= nd general design. > =20 > All Evolution owners should be receiving my periodic newsletters and these= sometimes highlight these changes. In progress is the next issue, which con= tains a breakdown of kit serial number milestones on the window mount and do= or improvements, as well as comments on the 2 recent nose gear incidents. > We are always available to answer questions and concerns. Of course, the a= nswers are not always what one might wish to hear, but they will always be h= onest. The suggestion that we do not care about or are ignoring a problem is= ridiculous. No company can thrive with unhappy customers, but I assure you,= even one unhappy one in a pool of fifty is one too many. > =20 > =20 > Doug Meyer > Director, Marketing and Sales > Lancair International > 541-923-2244 x 120 > 541-390-7024 (cell) > =20 --Apple-Mail-94E9C993-8C59-4EA2-85DD-9BDDAF8CE09B Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8
Actually, I was the second= customer to fly. ;)

Jeff

Sent from my iPad<= /div>

On Oct 23, 2012, at 3:59 PM, "Lisa Williams" <lisaw@lancair.com> wrote:

<= /div>

Recently there has been some discussion regarding a few Evolution i= ssues and the idea of setting up a =E2=80=9Cblog=E2=80=9D to discuss such is= sues. I found it amusing that I was reading what is, essentially, a blog, di= scussing the idea of setting up a blog, in order to discuss the issue under d= iscussion. Speaking for Lancair, we encourage the discussion of concerns and= having the ability to answer questions or correct what, in our view, may be= misconceptions.

 

 Specifically ad= dressing the postings by Dr. Katz regarding his door and the subsequent list= of cautions and concerns by Jeff Edwards, I=E2=80=99d like contribute a few= comments. After the prototype( 927LE), Andy Cruce=E2=80=99s was the first c= ustomer built kit to fly, The late Louis St. Martin=E2=80=99s was the second= ,  Jeff=E2=80=99s aircraft was the third Evo to fly and Dr. Katz was th= e fourth.  A great deal of small (and some large) improvements have bee= n made to the kit between those and the currently-being-built kit number 47.= I believe each of these early owners had built Lancairs before, understood t= he kit concept, and understood that there were still some things to be learn= ed during real-world flying. At various times after these aircraft flew, iss= ues arose and were addressed as quickly as possible. The first time anything= happens it is an occurrence, but as Jeff pointed out to me, more than that c= an indicate a trend. We watched and reacted to issues that became trends. In= some cases, like the shortfall in expected landing gear fatigue life, we ma= de pre-emptory changes and provided new, re-designed parts before there were= any failures in the customer fleet at no cost to all owners. Door structure= and latch mechanisms have been re-designed and strengthened, the method of a= ffixing the windows improved three times, hydraulic cylinders upgraded, avio= nics improved, and general structural changes made to improve durability. It= is one of the great advantages of Experimental Category that we can act imm= ediately with necessary changes without the bureaucracy=E2=80=99s delays. My= point here is that when a problem is discussed, there should not be an assu= mption the issue was not dealt with or that the underlying cause still exist= s. We constantly make improvements in the kit parts, build-ability, and gene= ral design.

 

All Evolution owners should= be receiving my periodic newsletters and these sometimes highlight these ch= anges. In progress is the next issue, which contains a breakdown of kit seri= al number milestones on the window mount and door improvements, as well as c= omments on the 2 recent nose gear incidents.

We are always available to answer questions and concerns. Of course, t= he answers are not always what one might wish to hear, but they will always b= e honest. The suggestion that we do not care about or are ignoring a problem= is ridiculous. No company can thrive with unhappy customers, but I assure y= ou, even one unhappy one in a pool of fifty is one too many.

<= p class=3D"MsoNormal"> 

 = ;

Doug Meyer

Director, Marketing and Sales

Lan= cair International

541-923-2244 x 120

541-390-7024 (cell)

 

= --Apple-Mail-94E9C993-8C59-4EA2-85DD-9BDDAF8CE09B--