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Date: Tue, 15 Jun 2010 11:55:12 -0400
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From: "Mark Sletten" <mwsletten@gmail.com>
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Subject: RE: Transfer Of Ownership
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Paul,

No one, least of all me, has denigrated the service Lancair Inc has provided
its customers. In fact, I believe I've said Lancair Inc has responded
promptly and satisfactorily to all my queries.

I'm curious, however, that you were able to obtain hardware from Lancair Inc
free of charge. There have been any number of 'product improvements' to my
Legacy kit since I began work on it lo those many years ago; I've never been
offered any hardware to perform those product improvements for free.

If it is now Lancair Inc's policy to provide free hardware for future
product improvements, then I agree with you that a $300 transfer fee is
indeed cheap.


Mark Sletten


-----Original Message-----
From: paul miller [mailto:paul@tbm700.com] 
Sent: Monday, June 14, 2010 11:18 AM
To: lml@lancaironline.net
Subject: Re: [LML] Re: Transfer Of Ownership

Mark, pardon me for jumping in on your comment.  I just received the Legacy
nose gear bolts (SB 6655) part of a product improvement.  They were free.
I did not pay $300 when I bought the completed airplane from the builder.
Overall, I think the Lancair support is far better or equal than most
certified manufacturers.    Examples: Cessna's improvements always costs
thousands of dollars such as fuel cap restrictors, engine beam mount
stiffeners, seat rail upgrades etc.  Socata charged $1500 for a timer to
extinguish cabin lights so it would not drain the battery.   Pratt had
blades coming off PT6A engines and wanted $300,000 to make the "product
improvement" although a TBM700 deadsticked from the flight levels because it
did not have that "improvement" and made a successful landing with 6 sob.
The manufacturer even predicted another failure would occur in the fleet
prior to TBO yet would not repair the engines.   But on my Legacy I get free
bolts because Lancair identified a safety issue and took steps to ensure
they were incorporated.

So, if this high performance aircraft owner gets a $300 hit for support or
whatever you want to call it and the doors stay open at Lancair---I think
I've got a great deal any way you look at it.   Free upgrade parts that
aren't under warranty?  Unheard of in my world.  Thanks Lancair.

Paul Miller
N357V L2K
Former Cessna 414A
TBM700 PT6A-64

On 2010-06-02, at 2:22 PM, Mark Sletten wrote:

> Further, a kit is
> sold as is; as far as I know Lancair does not provide any product upgrades
> as part of its technical support.