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From: Kyrilian Dyer <kyrilian_av@yahoo.com>
Subject: Re: [LML] Lancair Tech Support
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Dennis Johnson <pinetownd@volcano.net> wrote:
          Greetings,
   
  Particularly during the past year or so, I've had terrific builder's support from Lancair.  They returned my calls the same day and always answered my questions. I've been building my Legacy for about 30 months and hope to fly before Christmas.  
   
  Best,
  Dennis Johnson 
  Legacy #257   
   
  That's great to hear.  Perhaps the timing of my calls had something to do with it--I called three times during the week after Airventure and was told to leave a message the first two times.  I did, but didn't receive any calls back.  The third time I was told quite unequivocably that phone support was no longer offered, and that I should send my questions in email form and expect an email response.  In the past I have received good support, but I was concerned after the above experience, and seeing no mention of support on the website besides the onsite builder support at the facility in Bend.
   
  My questions have since been answered from all the wonderful builders who responded to my queries here.  I believe (and hope) that my poor experience was simply due to timing with a large event...  Better luck next time.
   
  - Kyrilian
  L2K-236

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<div><B><I>Dennis Johnson &lt;pinetownd@volcano.net&gt;</I></B> wrote:</div>  <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">  <META content="MSHTML 6.00.2900.2963" name=GENERATOR>  <STYLE></STYLE>    <DIV>Greetings,</DIV>  <DIV>&nbsp;</DIV>  <DIV>Particularly during the past year or so, I've had terrific builder's support from Lancair.&nbsp;&nbsp;They returned my calls the same day and always answered my questions.&nbsp;I've been building my Legacy for about 30 months and hope to fly before Christmas.&nbsp; </DIV>  <DIV>&nbsp;</DIV>  <DIV>Best,</DIV>  <DIV>Dennis Johnson </DIV>  <DIV>Legacy&nbsp;#257&nbsp;&nbsp; </DIV></BLOCKQUOTE>  <div>&nbsp;</div>  <div>That's great to hear.&nbsp; Perhaps the timing of my calls had something to do with it--I called three times during the week after Airventure and was told to leave a message the first two times.&nbsp; I did, but didn't receive any calls back.&nbsp; The third time I
 was told quite unequivocably that phone support was no longer offered, and that I should send my questions in email form and expect an email response.&nbsp; In the past I have received good support, but I was concerned after the above experience, and seeing no mention of support on the website besides the onsite builder support at the facility in Bend.</div>  <div>&nbsp;</div>  <div>My questions have since been answered from all the wonderful builders who responded to&nbsp;my queries&nbsp;here.&nbsp; I believe (and hope) that my poor experience was simply due to timing with a large event...&nbsp; Better luck next time.</div>  <div>&nbsp;</div>  <div>- Kyrilian</div>  <div>L2K-236</div><p>&#32;__________________________________________________<br>Do You Yahoo!?<br>Tired of spam?  Yahoo! Mail has the best spam protection around <br>http://mail.yahoo.com 
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