Return-Path: Sender: "Marvin Kaye" To: lml@lancaironline.net Date: Thu, 07 Oct 2004 13:31:36 -0400 Message-ID: X-Original-Return-Path: Received: from tomts16-srv.bellnexxia.net ([209.226.175.4] verified) by logan.com (CommuniGate Pro SMTP 4.2.4) with ESMTP id 456287 for lml@lancaironline.net; Thu, 07 Oct 2004 12:11:13 -0400 Received-SPF: none receiver=logan.com; client-ip=209.226.175.4; envelope-from=ian.crowe@sympatico.ca Received: from crowe ([69.159.64.227]) by tomts16-srv.bellnexxia.net (InterMail vM.5.01.06.10 201-253-122-130-110-20040306) with SMTP id <20041007161043.TLPJ15612.tomts16-srv.bellnexxia.net@crowe> for ; Thu, 7 Oct 2004 12:10:43 -0400 X-Original-Message-ID: <00ca01c4ac88$4a730c40$6721fea9@crowe> From: "Ian B. Crowe" X-Original-To: "Lancair Mailing List" Subject: Communications X-Original-Date: Thu, 7 Oct 2004 12:11:23 -0400 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_00C7_01C4AC66.C3137350" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.2180 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 This is a multi-part message in MIME format. ------=_NextPart_000_00C7_01C4AC66.C3137350 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable As a matter of common sense when I want to know anything about Lancairs = and my 360 in particular I make it a point to ask the company as well as = the list. I have never found that I was shrugged off by the company and = the help I have received has always been either experience or knowledge = based. These requests extend over some eight years and cover a number = of Lancair people some of whom have moved on. For spare parts a quick call to Vern or an E mail always gets you a = reply. Vern is also a hydraulic specialist in some branch of the US = militiary and has helped me when I have had problems with my nose strut. Tim Ong also has lots of experience and usually has an answer for you = when you need it. The list is a superb source of information with a lot of very = experienced people contributing to it in a very positive manner. However = I have never felt the need to use the list as a pulpit to chastise = Lancair and I feel we do the company no favours by condemning them = before we have sought their advice or information from them. We also = tie up the time when the Lancair folks could be answering our queries = instead of having to defend their company. That said I would be the = first to be in touch with Lancair if I felt that their service could be = improved in some area. Just a plea for fair play that is all! Ian Crowe C-FKRO 360 ------=_NextPart_000_00C7_01C4AC66.C3137350 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

As a matter of common sense when I want = to know=20 anything about Lancairs and my 360 in particular I make it a point to = ask the=20 company as well as the list. I have never found that I was = shrugged off by=20 the company and the help I have received has always been either = experience or=20 knowledge based. These requests extend over some eight = years and=20 cover a number of Lancair people some of whom have moved = on.

For spare parts a quick call to Vern or = an E mail=20 always gets you a reply. Vern is also a hydraulic specialist in = some =20 branch of the US militiary and has helped me when I have had problems = with my=20 nose strut.

Tim Ong also has lots of experience and = usually has=20 an answer for you when you need it.

The list is a superb source of = information with a=20 lot of very experienced people contributing to it in a very positive = manner.=20 However I have never felt the need to use the list as a pulpit to = chastise=20 Lancair and I feel we do the company no favours by condemning them = before we=20 have sought their advice or information from them. We also tie up = the time=20 when the Lancair folks could be answering our queries instead of having = to=20 defend their company. That said I would be the first to be in = touch with=20 Lancair if I felt that their service could be improved in some=20 area.

Just a plea for fair play that is = all!

Ian Crowe

C-FKRO 360

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