Sender: <marv@lancaironline.net> (Marvin Kaye)
To: lml@lancaironline.net
Date: Fri, 03 Sep 2004 13:05:04 -0400
Message-ID: <redirect-391614@logan.com>
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 receiver=logan.com; client-ip=65.54.247.5; envelope-from=bakercdb@hotmail.com
From: "Clark Baker" <bakercdb@hotmail.com>
Subject: MT-Propeller
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Martin Albrecht at MT propeller writes:
>
>Dear Mr. Baker,
>
>We got from the Lancair mailing list your disappointing experience with our
>propeller service in the US and we can just tell you that we are working
>hard on improving our US Service Center situation and by this obviously
>  the customer support. We are setting up a new program within the next 2
>months to really improve that US Service Center situation. As we are aware
>that this situation is not the best we opened MT Propeller USA Inc. and by
>this we only can recommend to any of our customers facing some problems
>with our propellers contact initially MT in Florida.
>
>In your case I can assure you that this repair would cost you not more than
>US$ 700,- and MT Florida would warranty at least the half. I think even if
>a repair is not wanted it is still a very fair MT propeller direction.
>
>Your complain should be mainly about the Service Center which performed the
>work as they charged you by far more than necessary. With your problem now
>I just can tell you please be so nice and clean the propeller and after 10
>flying hours send us a digital picture. Then we will tell you which way to
>go.
>
>I also can inform you that out of our 6800 flying MT propellers "only"
>about 100 propellers were affected which were additionally installed on a
>none dampened Lycoming 360 series engine.
>
>We also want to tell that MT Propeller has no design problem of our
>propellers as our propellers have the highest safety level of any propeller
>worldwide, as we have accumulated more than 60 million  flying hours over
>25 years without any in-flight-hazardous failure. No other propeller
>manufacturer has achieved such a high safety history. Our propellers are
>operated on single and multi engine piston as well as on single and multi
>engine turbine application commercially and privately operated even in full
>IFR and Icing conditions.
>
>We, in Europe we will take care about your propeller and you will get the
>best possible service.
>
>Thank you for your understanding, I remain,
>
>With best regards,


Dear Martin,
Thank you for your response and your concern.  I will clean the propeller 
and send a picture after 10hrs. Please note that the plane is down for some 
minor mainenance and will probably not accumulate those hours for some weeks 
yet.

I am very happy with the overall performance of the MT propeller, aside from 
the leak.  The "design" issue that I referenced in my email was in reference 
to me having to pay to have the propeller hub bored, hardened sleeves 
pressed in, and redesigned seals installed after only a few hundred hours of 
flight time at a cost of $2,600 or 25% of the original cost of the 
propeller.  I am not an engineer, but to see this problem so early in my 
expected service life of the propeller suggested a design, material, or 
manufacturing issue.  However, from your comments it appears that my problem 
is not widespread.

In the interm, may I suggest that given your statement that "Your complain 
should be mainly about the Service Center which performed the work as they 
charged you by far more than necessary" that MT should consider contacting 
Sensenich in Pennsylvania to ensure that their future MT customers are 
charged fair and reasonable versus MT factory estimates or remove Sensenich 
from the list of "Distributors and Service Organizations for MT-Propellers" 
listed on the factory website: 
http://www.mt-propeller.com/en/distrib.htm#USA .


Best Regards,
Clark Baker


>

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