Brent,

Great post on "advice for Joe" however, I must disagree with one point. In my world opinions are based on fact-- not feelings. Therefore opinions can be wrong... dead wrong. I do like what you said about the need to free up resources at the company. Mark Mahnke must spend the day answering the same question over and over again.

Add a Web based parts ordering system and you could really free up some phone lines in parts , too.  BTW-- Joe--  the  key to keeping the customer happy is deliver what you promise. Don't overpromise and underdeliver. Deliver what you promise on time or give the customer a good reason why. There is a great deal of expectation when $100,000 changes hands.  I got 100% of my LIVP kit. I am still waiting for an AHARS for my Sierra Flight System.  Anybody got a good idea when I can expect that?

Jeff Edwards
LIVP N619SJ