From: RWolf99@aol.com
Message-ID: <9c89a24a.36afff06@aol.com>
Date: Thu, 28 Jan 1999 01:09:10 EST
To: lancair.list@olsusa.com
Subject: Lancair Factory Support
Mime-Version: 1.0

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In a message dated 1/27/99 9:47:44 PM, you wrote:

<<I am not defending Lancair as I also found several "questionable" things
that put me on the telephone with them during my building experience. I
can tell you this though; they have always been helpful and ready to
work out a solution for you. There have been many revisions during the
time I built my airplane and I can tell you for a fact that many of them
were brought about through builder problems and suggestions. >>

I have to second this sentiment.  I have found several areas where the manual
cound be improved, and a couple of cases where I had the wrong part, and once
when I had a defective part.  However, in all cases the factory provided
clarifying information, sent me the proper part, or exchanged the defective
part.  I have gotten outstanding support to this day, despite the fact that I
paid them in 1994 for the kit.  

And all of their help has been for free.

Sure, we'd all like it if each and every problem that a builder has found
would be instantly transmitted to the rest of us.  But that's what this forum
is for.  (Thanks, Marv!)  I suppose if I were one of those guys at Lancair
that spent hours on the phone answering the same question day in and day out
-- maybe I'd drop a line on the topic to this forum or to Lynda Frantz's
publication to diminish the phone calls.  But then, Lancair is a small company
that's very busy doing great things, like updating the spam can factory
offerings by about 40 years.

Maybe they could do even better, but I've certainly gotten my money's worth.

- Rob Wolf
rwolf99@aol.com