X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml@lancaironline.net Date: Wed, 27 Feb 2013 11:55:20 -0500 Message-ID: X-Original-Return-Path: Received: from mta11.charter.net ([216.33.127.80] verified) by logan.com (CommuniGate Pro SMTP 6.0.1) with ESMTP id 6086427 for lml@lancaironline.net; Wed, 27 Feb 2013 08:38:45 -0500 Received-SPF: pass receiver=logan.com; client-ip=216.33.127.80; envelope-from=toms1@chartermi.net Received: from imp11 ([10.20.200.11]) by mta11.charter.net (InterMail vM.8.01.05.09 201-2260-151-124-20120717) with ESMTP id <20130227133809.OCTN6169.mta11.charter.net@imp11> for ; Wed, 27 Feb 2013 08:38:09 -0500 Received: from home128a2c5896 ([97.83.145.39]) by imp11 with smtp.charter.net id 5Re91l0080rDJkp05Re9Ps; Wed, 27 Feb 2013 08:38:09 -0500 X-Authority-Analysis: v=2.0 cv=dIr+A5lb c=1 sm=1 a=PLs6rsbmCDfSg4lOG/2C/Q==:17 a=HbMyqqy0frIA:10 a=7Vtkk4Wg9cEA:10 a=4ycV2vTZAAAA:8 a=WqlNAj5HtQsA:10 a=VUt5g2rlQyAWbdTxISgA:9 a=wPNLvfGTeEIA:10 a=hmSAo6AQk1ZvFl-P:21 a=Dg0k96I0ziUfW_Rb:21 a=dhIWT6o8JfKyhkV87oMA:9 a=_W_S_7VecoQA:10 a=ExoInv9yNhxiBXgP:21 a=PLs6rsbmCDfSg4lOG/2C/Q==:117 X-Original-Message-ID: From: "Tom & Beth Sullivan" X-Original-To: Subject: Unbelievable resolution to missing out flow valve X-Original-Date: Wed, 27 Feb 2013 07:38:12 -0600 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_001C_01CE14BD.653EC4F0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.5931 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157 X-Antivirus: avast! (VPS 130227-0, 02/27/2013), Outbound message X-Antivirus-Status: Clean This is a multi-part message in MIME format. ------=_NextPart_000_001C_01CE14BD.653EC4F0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable At the (appreciated) advice of a LML subscriber this past weekend, I = found a used outflow valve at a salvage yard for $2500, far better than = the current $10,400 price for new. I called Michelle @ Lancair Monday = afternoon to verify it was the right part number and got her voice mail = (left a message). I found a message Monday night on my cell phone that = after some more research at the factory, she had "good news" for me on = the valve. Expecting she was going to tell me she found it had been = shipped "way back when" (and I already knew I didn't have it in my = shop), I was not getting my hopes up. Well, her good news was that Lancair went through all my files and = clearly verified I was never shipped the valve. They are going to = provide me a new one at NO CHARGE. Fourteen years (to the month) later, = completely different ownership, and they are covering a $10,400 valve = not shipped with the original kit. =20 This is unbelievable!! =20 To be clear, I never expected anything from the factory. I am sure = when Lancair was bought many years ago, there was no outstanding = "payable" stated on the books for this, so covering this is essentially = new ownership stepping up "above and beyond". I just wanted to give credit where credit is due! Tom Sullivan A very happy IVPT builder in the U.P of Michigan ------=_NextPart_000_001C_01CE14BD.653EC4F0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

At the (appreciated) advice = of a LML=20 subscriber this past weekend, I found a used outflow valve at a salvage = yard for=20 $2500, far better than the current $10,400 price for new. I called = Michelle @ Lancair Monday afternoon to verify it was the right part = number and=20 got her voice mail (left a message). I found a = message Monday=20 night on my cell phone that after some more research at the = factory, she=20 had "good news" for me on the valve. Expecting she was going to = tell me=20 she found it had been shipped "way back when" (and I already knew I = didn't have=20 it in my shop), I was not getting my hopes up.

Well, her good news was = that Lancair=20 went through all my files and clearly verified I was never shipped = the=20 valve. They are going to provide me a new one at NO CHARGE. = Fourteen=20 years (to the month) later, completely different ownership, and they are = covering a $10,400 valve not shipped with the original kit. =

This is=20 unbelievable!!

To be clear, I never = expected anything=20 from the factory. I am sure when Lancair was bought many years = ago, there=20 was no outstanding "payable" stated on the books for this, so covering = this is=20 essentially new ownership stepping up "above and beyond".

I just wanted to give credit where = credit is=20 due!

Tom Sullivan

A very happy IVPT builder in the U.P of Michigan

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