X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml@lancaironline.net Date: Sat, 05 Jun 2010 16:19:11 -0400 Message-ID: X-Original-Return-Path: Received: from [209.80.4.34] (HELO cptexch.cptgroup.com) by logan.com (CommuniGate Pro SMTP 5.3.7) with ESMTPS id 4337069 for lml@lancaironline.net; Fri, 04 Jun 2010 23:01:55 -0400 Received-SPF: none receiver=logan.com; client-ip=209.80.4.34; envelope-from=henry@cptgroup.com Received: from cptexch.cptgroup.com ([172.16.100.230]) by cptexch.cptgroup.com ([172.16.100.230]) with mapi; Fri, 4 Jun 2010 19:59:38 -0700 From: Henry Arjad X-Original-To: Lancair Mailing List X-Original-Date: Fri, 4 Jun 2010 19:59:37 -0700 Subject: RE: [LML] Transfer of ownership Thread-Topic: [LML] Transfer of ownership Thread-Index: AcsDTEdylr/NUv/BQa+d/LB+op+bAABDMI0g X-Original-Message-ID: References: In-Reply-To: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: acceptlanguage: en-US Content-Type: multipart/alternative; boundary="_000_C983541213CCEE419F145DA7C7DDA2735DEE7C857Bcptexchcptgro_" MIME-Version: 1.0 --_000_C983541213CCEE419F145DA7C7DDA2735DEE7C857Bcptexchcptgro_ Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable I also agree with Dan. We're talking about getting support for $300 after = spending upwards of $100k or many times that on our airplanes. The amount = of chatter that has been going on about this, one would think they're talki= ng about $3k or $30k support costs. No one likes to spend money foolishly = however resolving just one situation is well worth the $300 one time charge= . It's a shame that there is such animosity and lack of support for the fa= ctory. Maybe they should take a lesson from Microsoft, every time you call= them there's a very hefty charge before they even listen to your problem, = of course I hope they don't do that. I for one purchased my 360 over a year ago and was more than happy to pay t= he $300 to have access to support and to date I've received much more than = that in support from them. As good as LML is, it's still not enough. The = majority of the discussions on the list are on the IV's and except few user= s I've not found much support on the list for my type of airplane. I'm ver= y pleased with the support Lancair has provided me and would support them a= ll I can so they can be around to help us all. I wish the rest would feel = the same. Henry Arjad N8AZ KSNA From: Lancair Mailing List [mailto:lml@lancaironline.net] On Behalf Of Dan = Reagan Sent: Thursday, June 03, 2010 11:42 AM To: lml@lancaironline.net Subject: [LML] Transfer of ownership Hell Fire it's only $300!!!! If $300 is that bad, you are in the wrong pla= ce. For Lancair, $300 in customer service expense does not go very far. The ne= w owner will cost the Company well over that just to get half way up to spe= ed much less the additional liability etc etc. Give Joe a break. Running a business is not cheap. Dan Reagan IVP 750 hours --_000_C983541213CCEE419F145DA7C7DDA2735DEE7C857Bcptexchcptgro_ Content-Type: text/html; charset="us-ascii" Content-Transfer-Encoding: quoted-printable

I also agree with Dan. We’re talking about getti= ng support for $300 after spending upwards of $100k or many times that on our = airplanes. The amount of chatter that has been going on about this, one would think th= ey’re talking about $3k or $30k support costs. No one likes to spend money foolishly however resolving just one situation is well worth the $300 one t= ime charge. It’s a shame that there is such animosity and lack of support for the factory. Maybe they should take a lesson from Microso= ft, every time you call them there’s a very hefty charge before they even listen to your problem, of course I hope they don’t do that.

I for one purchased my 360 over a year ago and was more than happy to pay the $300 to have access to support and to date I’ve rece= ived much more than that in support from them. As good as LML is, it’= ;s still not enough. The majority of the discussions on the list are on = the IV’s and except few users I’ve not found much support on the li= st for my type of airplane. I’m very pleased with the support Lanc= air has provided me and would support them all I can so they can be around to h= elp us all. I wish the rest would feel the same.

Henry Arjad

N8AZ KSNA

From: Lancair Maili= ng List [mailto:lml@lancaironline.net] On Behalf Of Dan Reagan
Sent: Thursday, June 03, 2010 11:42 AM
To: lml@lancaironline.net
Subject: [LML] Transfer of ownership

Hell Fire it's only $300!!!! If $300 is that bad, you are in the wrong place.

For Lancair, $300 in customer service expense does not go very far. The n= ew owner will cost the Company well over that just to get half way up to speed much less the additional liability etc etc.

Give Joe a break. Running a business is not cheap.

Dan Reagan

IVP 750 hours

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