Mailing List lml@lancaironline.net Message #51432
From: Bill <n5zq@verizon.net>
Sender: <marv@lancaironline.net>
Subject: Performance Engines
Date: Mon, 11 May 2009 20:23:52 -0400
To: <lml@lancaironline.net>
I'd like to thank everyone who wrote me off-list about Performance Engines. I've gotten 22 emails with stories similar to mine, some much worse. Stuart has called me, but as has been pointed out, he has no real leverage with Ron. All he can do is pass on the messages.
 
Some of the messages I've received said that they got a response from Ron only after legal action was taken, several others were contemplating legal action and searching for a California attorney. I guess that I'll need to put myself into the second category. It is my understanding that ECI, the cylinder manufacturer, has taken legal action against Performance for nonpayment.
 
There have been two on-list responses that have gotten good customer service from Ron. That's what's really hard for me to figure out. Why does Ron treat so many of us with such contempt and others get good service? In my case, I paid the asking price for the engine, wire transferred the money when asked to, have made no demands to Ron, have never been in a hurry and the only telephone conversation that I've ever had with him was cordial and businesslike. I would have considered myself a "good" customer. I can't seem to grasp the logic that would cause a businessman to turn a good customer into a highly dissatisfied one when a simple phone call with an explanation has been my "demand". 
 
Performance Engines used to have a reputation as one of the best engine shops in the country. It is unfurtunate that Ron is allowing this hard-earned reputation to move in the opposite direction.
 
 
Bill Harrelson
N5ZQ 320 1,650 hrs
N6ZQ  IV under construction
 
 
EMAIL:   n5zq "at" verizon.net
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