X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml@lancaironline.net Date: Mon, 11 May 2009 20:23:52 -0400 Message-ID: X-Original-Return-Path: Received: from vms173009pub.verizon.net ([206.46.173.9] verified) by logan.com (CommuniGate Pro SMTP 5.2.14) with ESMTP id 3638433 for lml@lancaironline.net; Mon, 11 May 2009 06:34:55 -0400 Received-SPF: pass receiver=logan.com; client-ip=206.46.173.9; envelope-from=n5zq@verizon.net Received: from newness ([173.72.139.201]) by vms173009.mailsrvcs.net (Sun Java(tm) System Messaging Server 6.3-7.04 (built Sep 26 2008; 32bit)) with ESMTPA id <0KJH00DH56OZPX5J@vms173009.mailsrvcs.net> for lml@lancaironline.net; Mon, 11 May 2009 05:34:12 -0500 (CDT) X-Original-Message-id: <326C796A70754B8897D66F9B21DD145A@newness> From: "Bill" X-Original-To: "Lancair Mailing List" Subject: Performance Engines X-Original-Date: Mon, 11 May 2009 06:34:01 -0400 MIME-version: 1.0 Content-type: multipart/alternative; boundary="----=_NextPart_000_0056_01C9D202.78F528B0" X-Priority: 3 X-MSMail-priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.5512 X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.5579 This is a multi-part message in MIME format. ------=_NextPart_000_0056_01C9D202.78F528B0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable I'd like to thank everyone who wrote me off-list about Performance = Engines. I've gotten 22 emails with stories similar to mine, some much = worse. Stuart has called me, but as has been pointed out, he has no real = leverage with Ron. All he can do is pass on the messages.=20 Some of the messages I've received said that they got a response from = Ron only after legal action was taken, several others were contemplating = legal action and searching for a California attorney. I guess that I'll = need to put myself into the second category. It is my understanding that = ECI, the cylinder manufacturer, has taken legal action against = Performance for nonpayment. There have been two on-list responses that have gotten good customer = service from Ron. That's what's really hard for me to figure out. Why = does Ron treat so many of us with such contempt and others get good = service? In my case, I paid the asking price for the engine, wire = transferred the money when asked to, have made no demands to Ron, have = never been in a hurry and the only telephone conversation that I've ever = had with him was cordial and businesslike. I would have considered = myself a "good" customer. I can't seem to grasp the logic that would = cause a businessman to turn a good customer into a highly dissatisfied = one when a simple phone call with an explanation has been my "demand".=20 Performance Engines used to have a reputation as one of the best engine = shops in the country. It is unfurtunate that Ron is allowing this = hard-earned reputation to move in the opposite direction. Bill Harrelson N5ZQ 320 1,650 hrs N6ZQ IV under construction EMAIL: n5zq "at" verizon.net ------=_NextPart_000_0056_01C9D202.78F528B0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable

I'd like to thank everyone who wrote me = off-list=20 about Performance Engines. I've gotten 22 emails with stories similar to = mine,=20 some much worse. Stuart has called me, but as has been pointed out, he = has no=20 real leverage with Ron. All he can do is pass on the messages. =

Some of the messages I've received said = that they=20 got a response from Ron only after legal action was taken, = several=20 others were contemplating legal action and searching for a California = attorney.=20 I guess that I'll need to put myself into the second category. It is my=20 understanding that ECI, the cylinder manufacturer, has taken legal = action=20 against Performance for nonpayment.

There have been two on-list responses = that have=20 gotten good customer service from Ron. That's what's really hard for me = to=20 figure out. Why does Ron treat so many of us with such contempt and = others get=20 good service? In my case, I paid the asking price for the engine, wire=20 transferred the money when asked to, have made no demands to Ron, have = never=20 been in a hurry and the only telephone conversation that I've ever had = with him=20 was cordial and businesslike. I would have considered myself a "good" = customer.=20 I can't seem to grasp the logic that would cause a businessman to turn a = good=20 customer into a highly dissatisfied one when a simple phone call with an = explanation has been my "demand".

Performance Engines used to have a reputation as one of = the best=20 engine shops in the country. It is unfurtunate that Ron is allowing this = hard-earned reputation to move in the opposite direction.

Bill Harrelson

N5ZQ 320 1,650 hrs

N6ZQ IV under construction

EMAIL: n5zq "at" = verizon.net

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