Me too...

I’m upset with VMI and JPI. One year ago I got from VMI a fuel pressor sensor.
The problem turned out to be another thing, so I got a RMA Number to
send back the  unused still new Fuel pressure probe.

****I was never credited with the payed amount of USD 150.****

Calls to VMI or JPI didn’t help. JPI doesn’t feel responsible for
The way VMI deals with their customers. It’s even impossible getting
A responsible Person...

A lot of telephone calls, emails and promises  (sweet wind...)

I’m still waiting, asking how can a company treat sustomers this way?

Patrick Hayoz
LNC2 (HB-YHQ)




Am 20.8.2007 23:57 Uhr schrieb "Peter Field" unter <anpfield@sbcglobal.net>:

I don't have much good to say about VM or JPI myself.  After buying their probes and fuel gage they decided not to build any more DPU's which are needed to display fuel quantities.  They told me this after accepting some $600 for the DPU.  To add insult to injury they resubmitted the credit card information several months later again and attempted to bill me a second time for something they never intended to produce or sell.  JPI and VM offered to take back the fuel gage and refund my purchase price, but that was all "sweet wind" over the phone, they never made good on the promise.  Randy is right, support is the biggest part of the product for experimenters.  I wouldn't touch JPI or VM with a ten foot pole.

Pete Field
LNC2 (SUS)

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From: Randy [mailto:randystuart@hotmail.com]
Sent: Sunday, August 19, 2007 6:17 AM
To: lml@lancaironline.net
Subject: Re: [LML] Re: Vision Micro Problem

Cleaning the filter and line seemed to have done the trick. But most of all I'm pretty disappointed with VisionMicro and JPI. After wasting three days calling VM and not getting anything but an answering machine I called JPI, the new owners. It's not hard to get them on the phone but none the less they have no idea about the company they purchased... JPI called VM while I was on the phone with them... Funny, JPI didn't have any problem getting a person on the phone (So he said). The guy at JPI gave the guy at VM my number, told me VM would call me back in minutes..................... Two days later, big surprise, no call..
As far as I'm concerned, I will not be shopping for a new VM product or a JPI product to replace my monitor. Support is the biggest part of the product, especially in the experimental world.
Anyway, thanks for the LML help. Obviously we provide better support then some of the manufactures.
Randy Stuart
LNC2