Posted for "Matt Hapgood" <matt.hapgood@alumni.duke.edu>:

 My experience with Bose customer care has been very similar to all the
 wonderful stories about Lightspeed.  Several times I have broken parts on my
 Bose X (closed the canopy on them once, ripped the cable out once...).  Each
 time Bose has repaired for free and overnighted them back to me at their
 expense.  Never anything but spectacular professionalism...
 
 As for comfort - they are very good.  I am tempted to try some earbud style
 headsets - over-the-head models puts such a crimp in my follicly challenged
 hairstyle!
 
 Matt