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From: "Marvin Kaye" <marv@lancaironline.net>
Subject: Re: [LML] Re: Lightspeed
To: lml
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Date: Wed, 06 Dec 2006 10:06:40 -0500
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Posted for "Matt Hapgood" <matt.hapgood@alumni.duke.edu>:

  My experience with Bose customer care has been very similar to all the
  wonderful stories about Lightspeed.  Several times I have broken parts on my
  Bose X (closed the canopy on them once, ripped the cable out once...).  Each
  time Bose has repaired for free and overnighted them back to me at their
  expense.  Never anything but spectacular professionalism...
  
  As for comfort - they are very good.  I am tempted to try some earbud style
  headsets - over-the-head models puts such a crimp in my follicly challenged
  hairstyle!
  
  Matt