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What a
difficult situation. I feel for both of you.
I can
certainly understand John's position: it's not like the part was broken or
defective... it was delivered as advertised. Sounds like a
lack of research on the part of the buyer.
On the
other hand, a retail outlet might take it back or give exchange credit no matter
the reason for the return. But retail stores are in the business
of carrying inventory, and John can't likely give you a store credit for a
future purchase.
This
is a unfortunate transaction where neither party wants to lose their
money. Maybe John has some other parts laying around Bill needs,
and John could trade them and take the strut back? That
way John isn't out the cash, and Bill gets some things he
needs? Or maybe the part in question can be modified by the
manufacturer?
The Lancair list
is a valuable resource to each of us, and honorable business dealings have
been a hallmark of this group. I truly hope the two of you
can come to an amicable conclusion.
Matt
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