X-Virus-Scanned: clean according to Sophos on Logan.com X-SpamCatcher-Score: 10 [X] Return-Path: Sender: To: lml Date: Mon, 15 Jan 2007 13:03:31 -0500 Message-ID: X-Original-Return-Path: Received: from [216.68.8.177] (HELO smtp3.fuse.net) by logan.com (CommuniGate Pro SMTP 5.1.4) with ESMTP id 1760367 for lml@lancaironline.net; Mon, 15 Jan 2007 10:05:51 -0500 Received-SPF: pass receiver=logan.com; client-ip=216.68.8.177; envelope-from=dreagan@fuse.net Received: from gx6.fuse.net ([208.102.26.197]) by smtp3.fuse.net (InterMail vM.6.01.04.04 201-2131-118-104-20050224) with ESMTP id <20070115150459.NWGJ15243.smtp3.fuse.net@gx6.fuse.net> for ; Mon, 15 Jan 2007 10:04:59 -0500 Received: from DanReagan ([208.102.26.197]) by gx6.fuse.net with SMTP id <20070115150459.ZTQV17462.gx6.fuse.net@DanReagan> for ; Mon, 15 Jan 2007 10:04:59 -0500 X-Original-Message-ID: <001b01c738cf$67666ce0$6101a8c0@myhome.westell.com> From: "Dan Reagan" X-Original-To: "lancair" Subject: Chelton/D2 X-Original-Date: Mon, 15 Jan 2007 10:02:58 -0800 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="----=_NextPart_000_0018_01C7388C.557ED1E0" X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1409 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409 This is a multi-part message in MIME format. ------=_NextPart_000_0018_01C7388C.557ED1E0 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable John One answer to your question as to why Chelton would use D2 as their only = distributor is that they needed someone very knowledgeable to answer all = the questions they got from the experimental market. Although the = Chelton system is FANTASTIC it is not simple and there are a lot of = questions to be answered when first installing and using the system. My = opinion is that since Chelton knew that they could count on D2 to field = any customer service related questions, adding more distributors would = have increased Chelton's work load since the other distributors would = not have been as knowledgeable. Any mark up D2 got on the Chelton = system was definitely earned with the customer service man hours = required!! =20 My experience with Chelton and Direct 2 could not have been better. = Kirk, Peter and others at D2 always took time to answer any question I = had. Along the way Chelton corrected a couple of hardware problems at = no charge and even paid the freight. Crossbow did their magic on the = 500 which has been doing great for 350 hours now. Even though there = have been a few glitches along the way I am a very satisfied customer! =20 Kirk, Peter and the others at D2 have been fantastic and I hope they = stay in this business. Their knowledge and experience is needed. Call = me a sucker or whatever, but where ever they surface, I would give them = my business in the future. Dan Reagan Lancair IVP ------=_NextPart_000_0018_01C7388C.557ED1E0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
John
 
One answer to your question as to why = Chelton would=20 use D2 as their only distributor is that they needed someone very=20 knowledgeable to answer all the questions they got from the experimental = market.=20 Although the Chelton system is FANTASTIC it is not simple and there are = a lot of=20 questions to be answered when first installing and using the system. My = opinion=20 is that since Chelton knew that they could count on D2 to field any = customer=20 service related questions, adding more distributors would have increased = Chelton's work load since the other distributors would not have been as=20 knowledgeable.  Any mark up D2 got on the Chelton system = was=20 definitely earned with the customer service man hours = required!! =20
 
My experience with Chelton and Direct 2 = could not=20 have been better.  Kirk, Peter and others at D2 always took time to = answer=20 any question I had.  Along the way Chelton corrected a couple of = hardware=20 problems at no charge and even paid the freight.  Crossbow did = their magic=20 on the 500 which has been doing great for 350 hours now.  Even = though there=20 have been a few glitches along the way I am a very satisfied = customer! =20
 
Kirk, Peter and the others at D2 have = been=20 fantastic and I hope they stay in this business.  Their knowledge = and=20 experience is needed.  Call me a sucker or whatever, but where ever = they=20 surface, I would give them my business in the future.
 
Dan Reagan
Lancair IVP
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