1651 Aviation
Place
Billings, MT
59105
Phone:406-259-5006
Aerotronics
Customers:
With all of the
information available via the internet it seems apparent that D2A (Direct 2
Avionics) has ceased their operations. Because of this closure many customers
have found their deposits and payments at risk that they or dealers (like us)
had sent to D2A to purchase Chelton products.
The current policy
of D2A had been full prepayment of the ordered system. We became very concerned when the
delivery of the prepaid equipment was increasingly delayed, for a variety of
reasons offered by D2A.
We were very shocked
and dismayed near the end of December when the D2A phones no longer were being
answered and in fact all communications ceased with D2A. Even with this disturbing news we
accepted the responsibility we had to our customers for the orders that had
been placed with us for the Chelton product. We immediately began an investigation
of the circumstances and ways to protect you, our customers. We were somewhat relieved on January
6th when Chelton stepped up to the plate to help the customers who
had lost their money with the D2A closer. Fortunately, Chelton has graciously
offered a replacement system to those affected, at a greatly reduced price
(this document can be found on the Chelton Web site).
We would like to
reassure all of our customers who have placed full payment with us, which in
good faith had been sent to D2A, that we will provide the replacement of the
Chelton systems they had ordered at no charge. Our company philosophy is to do what we
have promised our customers and we feel that this is the right and only thing
to do, period.
We have continued
our conversations with Chelton and we feel that they are working as diligently
as they can to meet the needs of the many customers and dealers who have been
affected by these events. Please understand, as we do, that
Chelton may need additional time to sort out all of the concerns of the
previous order arrangements, new staffing requirements and of course the
administration of the new events for Chelton. We will continue to contact each
of our customers individually with updates and appreciate everyone’s
understanding in this matter.
Thank you for being
patient as we work through this unexpected, emotionally and financially
challenging process.
Gary
Wirrell
Steve
Vold
Aerotronics,
Inc.