X-Virus-Scanned: clean according to Sophos on Logan.com Return-Path: Sender: To: lml Date: Mon, 27 Nov 2006 20:24:29 -0500 Message-ID: X-Original-Return-Path: Received: from vms048pub.verizon.net ([206.46.252.48] verified) by logan.com (CommuniGate Pro SMTP 5.1.3) with ESMTP id 1614237 for lml@lancaironline.net; Mon, 27 Nov 2006 20:17:24 -0500 Received: from OLDHOME ([71.116.193.47]) by vms048.mailsrvcs.net (Sun Java System Messaging Server 6.2-6.01 (built Apr 3 2006)) with ESMTPA id <0J9F003OW28NJZMA@vms048.mailsrvcs.net> for lml@lancaironline.net; Mon, 27 Nov 2006 19:17:13 -0600 (CST) X-Original-Date: Mon, 27 Nov 2006 17:17:11 -0800 From: "Steve Rosenzweig" Subject: Re: [LML] Takin' it to the streets X-Original-To: "Lancair Mailing List" X-Original-Message-id: <002a01c7128a$ee8774f0$6701a8c0@OLDHOME> MIME-version: 1.0 X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.2962 X-Mailer: Microsoft Outlook Express 6.00.2900.2869 Content-type: multipart/alternative; boundary="----=_NextPart_000_0027_01C71247.DFF01660" X-Priority: 3 X-MSMail-priority: Normal References: This is a multi-part message in MIME format. ------=_NextPart_000_0027_01C71247.DFF01660 Content-Type: text/plain; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable What kind of customer service is that? Thanks for publishing their = name, I'll never use 'em! Steve Rosenzweig LNC360 Lancaster CA ----- Original Message -----=20 From: Lancair=20 To: lml=20 Sent: Monday, November 27, 2006 4:31 PM Subject: [LML] Takin' it to the streets Sorry about the intrusion fellow Lancarians but I sure could use your = help. =20 The situation is a continuation of the saga from over a year ago when = I ordered and did not receive my engine. Some readers insisted that I = divulge the company's name. Many read my description and wrote me = saying that they knew who it was and offered condolences and suggestions = of legal remedies. One Lancair flyer was rather irate that I would try = to destroy a company's good name and business, and he mentioned the = offending company by name even though I had never printed it. From the = handling of the issues it was obvious even to the supporter who the = culprit was. I did finally get my engine, 5 months late and a month = after I had wired the balance to their bank because the engine was = "crated and on the dock to ship". (A fellow builder placed his order = after me and his engine arrived 8 months late, so this is not unusual). The engine had supposedly been run on a dyno to break it in, but after = installation on the aircraft from day 1 it ran extremely low oil = pressure. Their suggested "fixes" did not work and it took the eye and = insight of Mark Mahnke to discover that the rebuilder had assembled the = engine with a bent oil pressure relief valve. When that was replaced = the engine brought in more reasonable oil pressure numbers. =20 I have the engine and it seems to run OK now - so why am I bitching? = They owe me money! =20 When the engine was being built I asked them to install a bracket I = shipped them for an air conditioning compressor. Without authorization = they decided that they could make a better bracket and proceeded to = drill out mounting holes and fabricate their own Rube Goldberg = attachment. When they demanded payment in full before they would ship = my engine, and I objected, they agreed to refund the $600 if I were to = return the bracket. We got the engine and found that their solution was = absolutely not usable. We fixed the damage they caused and installed = the original bracket, which did fit. We then packed up their bracket = and returned it. We informed them that it was enroute and that we were = expecting our refund. No response. =20 No response a month later. No response to calls and e-mails to their = salesman until one day he answered his phone (VERY unusual) and said = that the owner would have to handle the refund. After several tries I = caught the GM and he said sure he'd have the check sent out. That was = September. Since then no response to my calls and e-mails. =20 I am a single lone voice and they already have my money, so = "stonewall" seems to be their mode of operation. Before I hire an = attorney (other customers told me that this had been their way to evoke = a response) perhaps a few calls/letters/e-mails from the builders' = network would help. =20 By the way: I sent them an e-mail on 8 November asking for resolution = before I took this matter public. Guess what? No response! =20 Here are the details for your correspondence, should you be inclined = to assist me: Stuart Featherstone Performance Engines Sales 1935 McKinley Ave. Suite C LaVerne CA 91750 sales@PerformanceEngines.com 800.816.1485, access code 00 also 661.871.7124 Ron Monson Performance Engines, GM 909-593-5008 x-5 for Ron or x-0 for Kathleen (sec'y) Thanks in advance guys! Robert M. Simon ES-P N301ES .=20 __,_._,___ ------=_NextPart_000_0027_01C71247.DFF01660 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable
What kind of customer service is = that?  Thanks=20 for publishing their name, I'll never use 'em!
 
Steve Rosenzweig
LNC360
Lancaster CA
 
 
----- Original Message -----
From:=20 Lancair
To: lml
Sent: Monday, November 27, 2006 = 4:31=20 PM
Subject: [LML] Takin' it to the = streets

Sorry about the intrusion fellow Lancarians = but I sure=20 could use your help. 
 
 
The situation is a = continuation of the=20 saga from over a year ago when I ordered and did not receive my = engine. =20 Some readers insisted that I divulge the company's name.  Many = read my=20 description and wrote me saying that they knew who it was and offered=20 condolences and suggestions of legal remedies.  One Lancair flyer = was=20 rather irate that I would try to destroy a company's good name and = business,=20 and he mentioned the offending company by name even though I had never = printed=20 it.  From the handling of the issues it was obvious even to the = supporter=20 who the culprit was.  I did finally get my engine, 5 months late = and a=20 month after I had wired the balance to their = bank because the=20 engine was "crated and on the dock to ship".  (A fellow = builder=20 placed his order after me and his engine arrived 8 months late, so = this is not=20 unusual).
 
 
The engine had supposedly = been run on a=20 dyno to break it in, but after installation on the aircraft from day 1 = it ran=20 extremely low oil pressure.  Their suggested "fixes" did not work = and it=20 took the eye and insight of Mark Mahnke to discover that the=20 rebuilder had assembled the engine with a bent oil pressure = relief=20 valve.  When that was replaced the engine brought in more = reasonable oil=20 pressure numbers. 
 
 
I have the engine and it = seems to run OK=20 now - so why am I bitching?  = They owe me money! =20
 
 
When the engine was being = built I asked=20 them to install a bracket I shipped them for an air conditioning=20 compressor.  Without authorization they decided that they could = make a=20 better bracket and proceeded to drill out mounting holes and fabricate = their=20 own Rube Goldberg attachment.  When they demanded payment in full = before=20 they would ship my engine, and I objected, they agreed to refund the = $600 if I=20 were to return the bracket.  We got the engine and found that = their=20 solution was absolutely not usable.  We fixed the damage they = caused and=20 installed the original bracket, which did fit.  We then packed up = their=20 bracket and returned it.  We informed them that it was enroute = and that=20 we were expecting our refund.  No response. =20
 
 
No response a month = later.  No=20 response to calls and e-mails to their salesman until one day he = answered his=20 phone (VERY unusual) and said that the owner would have to handle the=20 refund.  After several tries I caught the GM and he said = sure he'd=20 have the check sent out.  That was September.  Since then no = response to my calls and e-mails.  =
 
 
I am a single lone voice and = they=20 already have my money, so "stonewall" seems to be their mode of=20 operation.  Before I hire an attorney (other customers told me = that this=20 had been their way to evoke a response) perhaps a few=20 calls/letters/e-mails from the builders' network would help. =20
 
 
By the way:  I sent = them an e-mail=20 on 8 November asking for resolution before I took this matter = public. =20 Guess what?  No response!  =
 
 
Here are the details for = your=20 correspondence, should you be inclined to assist=20 me:
 
Stuart = Featherstone
Performance=20 Engines Sales
1935 McKinley Ave. Suite C
LaVerne  CA =20 91750
sales@PerformanceEngines.com=
800.816.1485, access = code=20 00
also=20 661.871.7124
 
 
Ron = Monson
Performance Engines,=20 GM
909-593-5008  x-5=20 for Ron or x-0 for Kathleen=20 (sec'y)
 
 
Thanks in advance=20 guys!
 
Robert M. = Simon
ES-P = N301ES
 
 
 
 
 
 
 
 
 

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