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Sorry
about the intrusion fellow Lancarians but I sure could use your help.
The situation is a continuation of the saga from over a
year ago when I ordered and did not receive my engine. Some readers
insisted that I divulge the company's name. Many read my description and
wrote me saying that they knew who it was and offered condolences and
suggestions of legal remedies. One Lancair flyer was rather irate that I
would try to destroy a company's good name and business, and he mentioned the
offending company by name even though I had never printed it. From the
handling of the issues it was obvious even to the supporter who the culprit
was. I did finally get my engine, 5 months late and a month after I had
wired the balance to their bank because the engine was
"crated and on the dock to ship". (A fellow builder placed his order after
me and his engine arrived 8 months late, so this is not
unusual).
The engine had supposedly been run on a dyno to break
it in, but after installation on the aircraft from day 1 it ran extremely low
oil pressure. Their suggested "fixes" did not work and it took the eye and
insight of Mark Mahnke to discover that the rebuilder had assembled the
engine with a bent oil pressure relief valve. When that was replaced the
engine brought in more reasonable oil pressure numbers.
I have the engine and it seems to run OK now - so
why am I bitching? They owe me
money!
When the engine was being built I asked them to install
a bracket I shipped them for an air conditioning compressor. Without
authorization they decided that they could make a better bracket and proceeded
to drill out mounting holes and fabricate their own Rube Goldberg
attachment. When they demanded payment in full before they would ship my
engine, and I objected, they agreed to refund the $600 if I were to return the
bracket. We got the engine and found that their solution was absolutely
not usable. We fixed the damage they caused and installed the original
bracket, which did fit. We then packed up their bracket and returned
it. We informed them that it was enroute and that we were expecting our
refund. No response.
No response a month later. No response to calls
and e-mails to their salesman until one day he answered his phone (VERY unusual)
and said that the owner would have to handle the refund. After several
tries I caught the GM and he said sure he'd have the check sent out.
That was September. Since then no response to my calls and e-mails.
I am a single lone voice and they already have my
money, so "stonewall" seems to be their mode of operation. Before I hire
an attorney (other customers told me that this had been their way to evoke
a response) perhaps a few calls/letters/e-mails from the builders' network would
help.
By the way: I sent them an e-mail on 8 November
asking for resolution before I took this matter public. Guess what?
No response!
Here are the details for your correspondence, should
you be inclined to assist me:
Stuart Featherstone
Performance Engines
Sales
1935 McKinley Ave. Suite C
LaVerne CA
91750
800.816.1485, access code
00
also 661.871.7124
Ron Monson
Performance Engines,
GM
909-593-5008 x-5
for Ron or x-0 for Kathleen
(sec'y)
Thanks in advance
guys!
Robert M. Simon
ES-P N301ES
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