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Date: Sun, 08 Jan 2006 12:13:53 -0500
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Subject: RE: [LML] Re: Engine Choice for Legacy
Thread-Topic: [LML] Re: Engine Choice for Legacy
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From: "Halle, John" <JJHALLE@stoel.com>

Skip wrote:

<<My experience with LyCon has been abysmal>>

Obviously, different people can have different experiences but, where it =
counts, the Ly-Con folks are a serious class act.  No, they don't return =
phone calls reliably but I never had any problem talking with them if =
either I really needed to right away or if I was willing to keep calling =
until I was able to get them.  And no, they are not a slick, sales =
oriented organization that spends time schmoozing customers at the =
expense of doing a good job on the engines they send out.  I have come =
to know both Kenny and Steve well and neither one has a clue how to b.s. =
anyone.  They may not be the best organized bunch in the world so they =
sometimes tell you something that turns out to be wrong but they are =
dead solid honest people.  It also does not matter whether you are a =
Reno racer or show pilot or just a regular guy.  I am firmly in the =
latter category and I get fantastic treatment.

Because Skip never got past the schmooze stage, he never got the =
opportunity to see just what a class act they are.  I, too, got told a =
few things that turned out not to be completely true and I definitely =
got to the point where my fingers knew their phone number.  On the other =
hand, my engine was ready when they said it would be and it met or =
exceeded every expectation I had for it.  That in itself should be =
praise enough but what really has impressed me is their after sale =
performance.  I had a really hard time breaking in my engine and it kept =
consuming more oil than it should have.  On two separate occasions, one =
after about a year and the other after more than three years and more =
than 400 hours, Kenny did a top-end rebuild.  The second time, he pulled =
the engine off the airplane, took it back to his shop, hand honed the =
cylinders, put it on the test stand, ran it for ten hours and put it =
back on the airplane.  I didn't ask him to do it, he just did it.  And I =
was never charged a cent -- not even for the gas!  Name me one other =
vendor of ANYTHING that would stand behind a product like that.

Ly-con is, quite simply, as high class an act as I have ever seen.  They =
could use a marketing director (as well as several more phone people) =
but in every way that is important, they are as good as it gets.