Dale,

 

Sometimes it is best NOT to have the Engineers talk to customers. <grin>

 

I was with our Sales Rep, who is busting his butt to afford his next condo, on a customer visit. He had the customer all psyched that he could use our widgets for his next design.  So once we are with the customer I explain our part is an excellent device, however it is NOT a good fit for his design, and I not to use it!  Sales Rep's expression was priceless. :)  I did explain another way for his to implement his design, using another product -- which our Sales Rep also carried on his line card.   Lost a sale but gained a customer for life!

 
>General observation: When the guy that owns the company
>answers with, "I'll have to ask my engineer", it's a hint that
>this is a wheeler-dealer you're conversing with.

>Best Regards,
>Dale R.